Just thought I’d share this with you as although it was stressful at the time and probably will be until the outcome is finalized , it was also amusing.
HMRC (His Majesty’s Ripoff Clowns) sent me a confirmation that my tax code had changed.Well a lot has changed with me so I wanted to use the Gateway Government login to update my Personal Tax Account.
Long story, I was probably dealing with the worst IT system in the World,geared to making you pay more.The automated questions do not let you tell your real circumstances.To plead lack of funds I had to say that I was paid monthly, there was no other option , I actually finished work a month ago.
Having gone through every loop, including facial recognition and being told despite them knowing who I was I only had limited access to my data.
By that stage my blood pressure was through the roof.So after trying to ring and being told that it was better to go online,I resorted to their chat bot.
After going through the same questions and being given options to click and lists of other sites to go to I just started typing in the chat.
“I want to speak to someone”
It was therapeutic. any thing the chat bot said I retyped
“I want to speak to someone”
It worked.After about 15 lines of
“I want to talk to someone”
I finally did get an answer from them and have actually had an e.mail from them that I can reply to,
I’d recommend it as a ploy to make any organisation interact with you.
Namaste and Thank You for Reading. 🙏
thenotsomightyom 